Book private drivers for a flat hourly rate.

FAQs

Passenger FAQs

Driver FAQs

Passengers

Customers must pay for their FlatRateDriver booking at the time of the booking in order to secure the reservation. Charges are processed at the time of booking and are refundable according to the terms detailed in the cancellation policy.
Last minute reservations are reservations made less than two hours before the requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. The availability for last minute reservations will depend on a variety of factors, including pickup location, drop-off location, and current vehicle availability. There are no refunds available for confirmed reservations made with less than two hours advance notice.
Each passenger is allowed to bring 1 checked luggage piece weighing 50 pounds or less each and 1 carry-on items, such as purses, laptop cases, briefcases, small suitcases, and backpacks. If passengers are bringing extra luggage, they should pay careful attention to the size of the vehicle being booked.
Vehicles have limited space. Very large items may be prohibited. Because of variations in vehicles and different storage/trunk constraints, not all items will be prohibited in vehicles. Please consider the number of passengers, and their luggage when determining what type of vehicle you want to book.
We strongly encourage tipping the driver. Tips car be done online or in cash at the end of your ride. FlatRateDriver’s fees are the most fair pricing in the taxi rideshare industry, and passenger tips are an important for us to maintain this industry-best pricing.
Laws vary from state-to-state, but we encourage the strongest safety standards. All small children five years and under should be secured in a child restraint seat while riding with FlatRateDriver driver. If federal, state, or the local law require your child to be secured in a child car seat, it is the guardians responsibility to bring one. We do not provide child restraint seats and we require the driver to refuse service without one.
If the driver cannot find the customer at the designated pick-up location, the driver will call the customer for further instruction. If the drive cannot reach the customer for further instruction using contact number provided with the booking reservation, the reservation will be considered abandoned after the required wait time. For hourly bookings, the required wait time is 20 minutes. For all other bookings, the required wait time is 3 to 5 minutes based on driver discretion.
A FlatRateDriver ride booking can be cancelled at any time up to two (2) hours before the scheduled pickup for a full fare refund. To cancel, customers should use the website or mobile website. FlatRateDriver will not provide a refund if the reservation is cancelled or changed less than 2 hours prior to pick-up time, or in the event of reservation abandonment; This includes bookings that are completed less than two hours before pickup time.

Drivers

FlatRateDriver does not charge any start-up fees. The only initial costs would be fees involved with ordering a copy of your driving record as well as costs to obtain any necessary permit from your local regulatory authority. If you already drive with a reputable ride-share, or taxi service, you can provide this documentation and apply for a waiver.

The enrollment process for FlatRateDrive typically takes approximately one to two weeks.

40% of our bookings are airport trips, so we have detailed passenger information as well as the pick up and drop off locations and flight arrival and/or departure details. Additionally, 100% of our bookings are done online so transactions are electronic so we have the customers contact details, and credit card info. Best of all, there isn’t a need to carry a large amount of cash in your vehicle,

Your earning potential is largely dependent on how many hours you drive and how many reservation requests you accept. However, unlike other ride-share companies, you keep the majority of what you earn!

No, you do not need a CDL to drive for FlatRateDriver. The Federal Motor Carrier Safety Administration only requires drivers who transport more than 15 passengers at a time to hold a CDL with a passenger endorsement.

Yes. You can drive a taxi and make money with FlatRateDriver from your personal vehicle in your spare time.

Yes. You can drive for FlatRateDriver and also drive for any of the other ride-share companies. Unlike the other ride-share companies, you keep the majority of your earnings with FlatRateDriver. You’ll want to keep your business cards handy and make sure all of your passengers know that they can book you directly via FlatRateDriver.

The number of passengers should be limited to the legal limit, typically determined by the number of seat belts available to safely transport each person in the vehicle.

Laws vary from state-to-state, but we encourage the strongest safety standards. All small children five years and under should be secured in a child restraint seat while riding with FlatRateDriver driver. If federal, state, or the local law require your child to be secured in a child car seat, it is the guardians responsibility to bring one. For the passengers safely and yours, please refuse all transport requests with children that are not secured with a child car seat.

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